Terms and Conditions
Introduction
Welcome to the Keystone Granite Terms and Conditions. These terms govern your use of our website, services, and interactions with Keystone Granite. By accessing our website or using our services, you agree to these terms in full. If you do not agree with any part of these terms, please refrain from using our website or engaging with our services.
General Information
Keystone Granite, located in Columbus, Ohio, specializes in natural stone products and countertop services. Our products and services are available for purchase and customization only through in-store consultations. Keystone Granite is not an e-commerce business, and we do not sell or process orders online. All transactions and orders must be conducted in person at our store location.
Store Visits and In-Person Orders
To place an order, customize your product, or book installation services, you are required to visit our store in Columbus, Ohio. Keystone Granite does not accept online orders, nor do we process payments via our website. In-store visits allow us to provide accurate measurements, material selections, and expert consultation for your project. Any orders placed must be done in person to ensure a full understanding of the product, its dimensions, and installation requirements.
Product Availability
Keystone Granite offers a wide selection of natural stone products, including granite, marble, quartz, and other materials. Please note that product availability is subject to change, and materials may vary based on stock levels, supply chains, and market conditions. We recommend that customers visit our store to view and select materials in person, as variations in color, pattern, and texture are common with natural stone products.
Quotes and Estimates
Keystone Granite may provide estimates and quotes for materials and services during in-store consultations. These quotes are based on available information at the time of consultation and may be subject to change based on additional measurements, material selection, and other factors. All estimates are non-binding until a final agreement is signed and the order is placed in person at our store.
Payment Terms
Payment for all products and services must be made in person at our store, either at the time of placing the order or as agreed upon during your consultation. Keystone Granite accepts multiple forms of payment, including cash, credit, and debit cards. Full payment terms, including any deposits, will be outlined during the in-store transaction.
Cancellation and Refund Policy
Once an order has been placed and materials have been cut or customized, cancellations may not be possible. All cancellations must be made in person at our store, and any potential refunds will be considered on a case-by-case basis, depending on the status of the order. Custom orders are generally non-refundable once work has commenced. Please contact us for any specific concerns regarding cancellations.
Product Accuracy and Installation
Keystone Granite works diligently to ensure that the products and services we provide meet your expectations. However, natural stone products can vary in color, pattern, and texture. We strongly encourage customers to review and select their materials in person to ensure satisfaction with the final product. Installation services are provided only after in-store orders have been finalized. Keystone Granite is not responsible for installation delays or issues arising from incorrect measurements or incomplete information provided during consultations.
Product Accuracy and Installation
Keystone Granite works diligently to ensure that the products and services we provide meet your expectations. However, natural stone products can vary in color, pattern, and texture. We strongly encourage customers to review and select their materials in person to ensure satisfaction with the final product. Installation services are provided only after in-store orders have been finalized. Keystone Granite is not responsible for installation delays or issues arising from incorrect measurements or incomplete information provided during consultations.
Warranty and Liability
Keystone Granite offers warranties on certain products and services. Warranties will be clearly outlined during the in-store purchase process and may vary depending on the material and service type. Natural stone is subject to variations and imperfections, which are inherent to the product and not covered by warranties. Keystone Granite will not be liable for any damages or loss resulting from improper use, maintenance, or unauthorized modifications of our products after installation.
Limitation of Liability
Keystone Granite shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products, services, or website. Keystone Granite is also not responsible for any misunderstandings or disputes regarding orders or services conducted outside of in-store consultations. It is the customer’s responsibility to visit our store for accurate information, measurements, and material selection.
Intellectual Property
All content provided on the Keystone Granite website, including images, text, logos, and design elements, is the intellectual property of Keystone Granite. You may not reproduce, distribute, or use any content without our prior written consent.
Website Usage
Keystone Granite’s website is provided for informational purposes only. While we strive to keep all information accurate and up-to-date, we make no guarantees regarding the availability, accuracy, or completeness of any content on our website. Keystone Granite does not process orders, collect payments, or sell products through our website. Any product images or descriptions are for reference only, and customers must visit our store to finalize their selections.
Changes to Terms and Conditions
Keystone Granite reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our website or services constitutes acceptance of these modifications. We encourage customers to review these terms regularly.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, or if you wish to discuss a product or service, please contact us:
Keystone Granite
Columbus, Ohio
Phone: 614-541-9749
Email: oh@keystone-granite.com
Website: https://keystonegraniteoh.com/